Our Journey
At Hawthorne Place, together with our residents, team members, and families, we are on a continuous journey to improve the quality of life for all those who call us their home. We recognize emotional wellbeing as equally important to physical care and we actively seek partnerships and pursue initiatives to advance our knowledge and skills.
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With meaningful interactions: with a 2022 grant from Healthcare Excellence Canada (HEC) and training from UK-based Meaningful Care Matters Ltd (MCM), we are using the QUIS, a novel approach in Canadian Long-Term Care, to target, measure and improve the quality of interactions between team members and residents. We are learning to recognize, name and quantify controlling interactions, those that are neutral (task-focused) and those that are truly meaningful – all with the intent of increasing the latter and improving resident quality of life. Learn more about MCM at https://meaningfulcarematters.com/ and HEC at https://www.healthcareexcellence.ca/
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With in-depth knowledge of resident likes & capabilities: in collaboration with WELBI, we have tailored
their renowned retirement living software to capture and share amongst our Long-Term Care team members an in depth understanding of resident histories, capabilities, preferences, likes and dislikes – to inform daily living, team members and resident interactions and create individualized recreational plans. Our journey begins at the end of the summer of 2022. Learn more about Welbi at https://www.welbi.co/
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With a view to living life to its fullest: we are proud to embark on the Butterfly Approach pilot with UK-based Meaningful Care Matters Ltd. This culture transformation initiative is renowned for the deep emotional connections and understanding it fosters between team members and residents, the dismantling of rigid time-of-day routines and the removal of “us and them barriers” between team members and residents – all of which result in a warm, affectionate living environment where resident expressions of unease are largely eradicated. Learn more about Butterfly and MCM at https://meaningfulcarematters.com/culture-transformation/
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Contact our Home to learn more about these and other initiatives – info@hawthorneplacecarecentre.ca
Enjoy Our Butterfly Journey
Chronicles of a Butterfly Journey
Together with Dundurn Place and O'Neill Centre, we are pleased to share with you our documentary of the Butterfly Journey undertaken over the last 2+ years at three of our long term care centres.
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​We are incredibly proud of the teams and the beautiful transformative journey they continue to be on. It is a very exciting time for culture change and person centredness in Long Term Care!
Part 1
What is the Butterfly Approach?
Part 2
What Should People Know?
Part 3
How Will the Butterfly Approach Improve Our Home?
Part 4
What Does Being Involved in This Project Mean to Our Team?
Part 5
Feels Like Home
Quality of Care
Accreditation is one of the most effective ways for health services organizations to regularly and consistently examine and improve the quality of their care and services. Health care organizations that participate in accreditation programs are evaluating their performance against national standards of excellence. These standards examine all facets of the organization ranging from resident safety, ethics, research, continuous quality improvement, partnerships, education and training, leadership and governance. Accreditation is a voluntary process.
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Homes that commit to the accreditation process undergo an on-site survey regularly and receive an accreditation award based on the level of attaining these standards of excellence. The maximum accreditation award that a Home can receive is three (3) years. A report and a certificate are provided to the health care organization as recognition of their accomplishment. There are two accreditation organizations that are recognized by the Ministry of Health Long Term Care, they are: Accreditation Canada and Commission on Accreditation of Rehabilitation Facilities (CARF).
Accreditation Canada
Hawthorne Care Centre is proud to be accredited by Accreditation Canada. The Home had an accreditation survey in 2013 and received a 4 year award. Our success demonstrates that we meet standards and are committed to continuous improvement.
Accreditation Canada is a not-for-profit, independent organization that employs the QMentum process of accreditation. Qmentum focuses on risk prevention planning, health care system performance, client safety, performance measurement, and governance.
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Accreditation Canada regularly reviews and updates their standards to ensure that they remain current and relevant, and allow organizations to use accreditation effectively as a roadmap for quality.
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For further information regarding Accreditation Canada, please visit their website.
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